Change management for quality improvement teams

The problem

A sound process fix can still fade within months when staff drift back to the old way. Improvement methods teach the process side well. The people side, meaning sponsorship, communication, training, resistance, and reinforcement, is where most improvements are lost.

What it is

Change management support that adds the people-side tools to each phase of the method your teams already use: PDSA (Plan, Do, Study, Act) or DMAIC (Define, Measure, Analyze, Improve, Control). Nothing in your method changes. No belt program is required. AI optional, on your terms.

• Asynchronous Mini-Modules. Short self-paced modules, matched to your team's needs and mapped to each PDSA step or DMAIC phase. Staff take them on their own schedule, and each one ends with a worksheet for your live project.
• Live Facilitation & Coaching. We work alongside your team on your live QI project, the way a practice facilitator does: working sessions with the team and coaching for your quality lead and sponsor.
• Cohorts & Peer Learning. Teams from several organizations learn together and trade what works. Cohorts run through partners such as Flex Programs, primary care associations, and hospital associations.

What you get

• Six or seven self-paced mini-modules, roughly 30 minutes each, matched to your team's needs and mapped to your PDSA or DMAIC steps, with an introduction and a wrap-up.
• Live facilitation and coaching on your live project: working sessions with the team and coaching for your quality lead and sponsor, from a half-day workshop to custom modules built for your work.
• A cohort with teams from other organizations, run through partners such as Flex Programs, primary care associations, and hospital associations.
• A worksheet for every module, applied to a live project or to one of our healthcare scenarios, such as bedside shift report, hand hygiene, or ED transfer communication.
• A facilitator guide so your quality lead can run a short huddle after each module.
• A certificate of completion for each learner, with hours listed, for your training records.
• Delivery on our learning platform, Campus (campus.adoptionlab.ai), or SCORM files for HealthStream, Relias, or your own LMS.

Nursing contact hours are not offered yet.

How it works

1. Learn. Learners complete the mini-modules on their own schedule.
2. Apply. We facilitate and coach as your team applies the tools to your project. We work on the process and the team, so no patient information is shared.
3. Share. Your team compares notes with other teams in its cohort, then uses the worksheets and facilitator guide on the next project.

Who it's for

Quality and performance improvement leaders, nurse managers, clinic and program managers, program directors, clinical educators, PDSA team members, belt candidates, the front desk and administrative staff who are part of the change, and the practice facilitators and QI coaches who support these teams, in critical access hospitals, health centers, and safety net nonprofits.

Every team's needs are different. Let's talk about the support that fits yours. Set up a 30-minute call.

Who's behind it

Matt Humer, founder of AdoptionLab.AI, served as quality improvement coach and project facilitator for ten NH behavioral health organizations under an Affordable Care Act grant, work rooted in PDSA cycles. He later led change management at Duke Energy, a Fortune 150 company.

Lean Six Sigma Black Belt · Prosci Certified Change Practitioner · PMP · Certified Scrum Product Owner · MBA, University of New Hampshire

Full background: adoptionlab.ai/about

Next step

Send a short note or email mhumer@adoptionlab.ai. 30 minutes, no slides, no obligation. We look at how your teams run improvement today and map out how the three pillars fit. We are starting with three founding partner organizations, who will help set pricing.

Full details: adoptionlab.ai/quality-improvement