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One-page overview

Change management for quality improvement teams

Equipping teams to lead the people side of quality improvement, from pilot to practice.

Self-paced modules plus two coaching sessions that layer change management onto the improvement method your hospital already uses. Built for FQHCs, CMHCs, critical access hospitals, and the nonprofits that address housing, food, and other social determinants of health. Print this page or send the link.

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Or copy the address: mhumer@adoptionlab.ai

The problem

A sound process fix can still fade within months when staff drift back to the old way. Improvement methods teach the process side well. The people side, meaning sponsorship, communication, training, resistance, and reinforcement, is where most improvements are lost.

What it is

A short training program that adds the change management tools to each phase of the method your teams already use: PDSA (Plan, Do, Study, Act) or DMAIC (Define, Measure, Analyze, Improve, Control). Nothing in your method changes. No belt program is required. AI optional, on your terms.

What you get

  • Six or seven self-paced modules, 25 to 40 minutes each, with an introduction and a wrap-up.
  • A worksheet for every module, applied to a live project or to one of our healthcare scenarios, such as bedside shift report, hand hygiene, or ED transfer communication.
  • Two 45-minute coaching sessions with your cohort, working on your actual project.
  • A facilitator guide so your quality lead can run a short huddle after each module.
  • A certificate of completion for each learner, with hours listed, for your training records.
  • Delivery on our learning platform, or SCORM files for HealthStream, Relias, or your own LMS under an annual license that includes two content updates a year.

Nursing contact hours are not offered yet.

How it works

  1. Pre-work. Learners complete the modules on their own schedule, about four hours in total.
  2. Coaching. Two 45-minute sessions where we apply the tools to your project together.
  3. Practice. Learners use the worksheets and facilitator guide on the next project, and the one after that.

Who it's for

Quality and performance improvement leaders, nurse managers, clinic and program managers, program directors, clinical educators, PDSA team members, belt candidates, and the front desk and administrative staff who are part of the change, in healthcare and in the nonprofits that address social determinants of health.

What it costs

  • $1,500 per cohort of up to 12 learners, with both tracks and both coaching sessions included.
  • $95 per additional learner.
  • SCORM licensing for your own LMS is quoted separately.
  • Some organizations fund this through their state Flex Program (critical access hospitals) or a quality improvement grant. We're glad to help with that conversation.

Founding partner offer

The first three FQHCs, CMHCs, critical access hospitals, or nonprofits addressing social determinants of health to send a cohort get their first cohort free, capped at 8 learners, and agree to a short case study we can share with their peers.

Who's behind it

Matt Humer, founder of AdoptionLab.AI, coached ten behavioral health nonprofits across New Hampshire on quality improvement under an Affordable Care Act grant, work rooted in PDSA cycles. He later led change management at Duke Energy, a Fortune 150 company.

Lean Six Sigma Black Belt · Prosci Certified Change Practitioner · PMP · MBA, University of New Hampshire

Full background: adoptionlab.ai/about

Next step

Email mhumer@adoptionlab.ai. 30 minutes, no slides, no obligation. We look at how your teams run improvement today and map out where the modules fit.

Full details: adoptionlab.ai/quality-improvement