One-page overview
Change management for quality improvement teams
Equipping teams to lead the people side of quality improvement, from theory to impact.
Facilitated change management support on your live QI project, with self-paced modules to back it up, layered onto the improvement method your hospital already uses. Built for FQHCs, CMHCs, critical access hospitals, and the nonprofits that address housing, food, and other social determinants of health. Print this page or send the link.
Or copy the address: mhumer@adoptionlab.ai
The problem
A sound process fix can still fade within months when staff drift back to the old way. Improvement methods teach the process side well. The people side, meaning sponsorship, communication, training, resistance, and reinforcement, is where most improvements are lost.
What it is
A short training program that adds the change management tools to each phase of the method your teams already use: PDSA (Plan, Do, Study, Act) or DMAIC (Define, Measure, Analyze, Improve, Control). Nothing in your method changes. No belt program is required. AI optional, on your terms.
What you get
- Facilitated support on your live project, shaped to what your team needs: working sessions, a half-day workshop, or custom modules built for your work. We work alongside your team on your actual project, the way a practice facilitator does.
- Six or seven self-paced modules, about 20 to 30 minutes each, with an introduction and a wrap-up.
- A worksheet for every module, applied to a live project or to one of our healthcare scenarios, such as bedside shift report, hand hygiene, or ED transfer communication.
- A facilitator guide so your quality lead can run a short huddle after each module.
- A certificate of completion for each learner, with hours listed, for your training records.
- Delivery on our learning platform, or SCORM files for HealthStream, Relias, or your own LMS under an annual license that includes two content updates a year.
Nursing contact hours are not offered yet.
How it works
- Pre-work. Learners complete the modules on their own schedule.
- Facilitated support. We apply the tools to your project together, shaped to what your team needs: working sessions, a half-day workshop, or custom modules built for your work. We work on the process and the team, so no patient information is shared.
- Practice. Learners use the worksheets and facilitator guide on the next project, and the one after that.
Who it's for
Quality and performance improvement leaders, nurse managers, clinic and program managers, program directors, clinical educators, PDSA team members, belt candidates, the front desk and administrative staff who are part of the change, and the practice facilitators and QI coaches who support these teams, in healthcare and in the nonprofits that address social determinants of health.
Every team's needs are different. Let's talk about the support that fits yours. Set up a 30-minute call.
Who's behind it
Matt Humer, founder of AdoptionLab.AI, served as quality improvement coach and project facilitator for ten behavioral health nonprofits across New Hampshire under an Affordable Care Act grant, work rooted in PDSA cycles. He later led change management at Duke Energy, a Fortune 150 company.
Lean Six Sigma Black Belt · Prosci Certified Change Practitioner · PMP · MBA, University of New Hampshire
Full background: adoptionlab.ai/about
Next step
Email mhumer@adoptionlab.ai. 30 minutes, no slides, no obligation. We look at how your teams run improvement today and map out where the modules fit.
Full details: adoptionlab.ai/quality-improvement