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Articles

Practical writing on change management and quality improvement, plus the glossary and the DMAIC and PDSA maps.

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Glossary

Change management and quality improvement terms

Plain-language definitions for the terms used in belt programs, PDSA cycles, and the Quality Improvement modules, each mapped to where it fits in DMAIC and PDSA.

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Quality improvement resources

Quality improvement resources worth your time

The best of the field for rural and community health organizations, grouped by who it serves, with the New England layer included.

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Articles

Article

Adoption Is a Measure, Not a Hope

Outcome measures report failure after it happens. Adoption measures report it before. How to define, predict, and count adoption without surveillance.

change managementmeasurementquality improvement

Article

Improvement Fades at the Speed of Attention

Every improvement is held up by attention until it is held up by structure. How to convert one into the other before the attention runs out.

change managementquality improvementsustainment

Article

Resistance Is Information

Resistance is the most honest feedback a change gets, and it arrives before the failure data does. Five kinds of unmet need and how to read each.

change managementresistancequality improvement

Article

Sponsorship Is a Behavior, Not a Signature

The strongest predictor of whether a change sticks is what the leader visibly does after approving it. Four sponsor behaviors and how to ask for them.

change managementsponsorshipleadership

Article

Why Good Quality Improvement Needs Change Management

A sound process fix can still fade within months. Where the people side belongs in DMAIC and PDSA, phase by phase, and what to do on your next project.

change managementquality improvementDMAIC

Article

Why 95% of AI Pilots Fail, and the Five Patterns That Predict It

Most enterprise AI pilots fail to show measurable returns. The adoption, governance, and prioritization patterns that predict failure, and how to avoid them.

AI pilotsoutcome deliverychange management

Article

An AI Policy Template for Mid-Market Companies (Without a Forty-Page Document Nobody Reads)

A practical two-part AI policy template, red lines and approved use, for organizations of 50 to 500 employees.

AI policyAI governanceoutcome delivery

Article

The AI Adoption Scaffold: A Five-Phase Framework for Small and Mid-Market Companies

A five-phase framework for moving from AI curiosity to lasting capability: Explore, Experiment, Extend, Embed, re-Envision. Built for smaller organizations.

outcome deliveryAI Adoption Scaffoldchange management

Article

The Promptathon Playbook: How to Run a One-Day AI Event That Actually Sticks

How to run a one-day, on-site AI event on real work problems: pre-work, the day itself, and the debrief that turns it into a habit.

promptathonoutcome deliveryteam enablement