Supporting healthcare and safety net nonprofits

The People Side of Quality Improvement

Change management for quality improvement teams

Improvement methods teach the process. We work on the people side: sponsorship, communication, and making it stick, mapped to the PDSA cycles or belt program you already run.

Mapped to PDSA and DMAIC
Builds on your existing method
AI optional, on your terms

For quality improvement teams

Make your quality improvement projects stick

Self-paced mini-modules, live facilitation and coaching, and cohorts with teams from other organizations, in one package.

See how it works →

Or read the one-page overview

Now inviting three founding partner organizations.

One method, built for quality improvement teams

One package, three pillars of support: self-paced mini-modules, live facilitation and coaching, and cohorts that connect teams across organizations.

Pillar 1

Asynchronous Mini-Modules

Self-paced learning that fits a busy shift

Short self-paced modules, matched to your team's needs and mapped to each PDSA step or DMAIC phase. Staff take them on their own schedule, and each one ends with a worksheet for your live project.
Pillar 2

Live Facilitation & Coaching

Hands-on support on your live project

We work alongside your team on your live QI project, the way a practice facilitator does: working sessions with the team and coaching for your quality lead and sponsor.
Pillar 3

Cohorts & Peer Learning

Learn with teams from other organizations

Teams from several organizations learn together and trade what works. Cohorts run through partners such as Flex Programs, primary care associations, and hospital associations.

Curious to learn more? Try a free, self-paced course here.

Free to use: the change management maps for PDSA and DMAIC, plus the glossary.

Want to go deeper? The GenAI+ Belts™ (coming soon) build skills for individuals and plug into Live Facilitation & Coaching for teams.

Open to anyone

Self-paced learning

Short courses you can start today. Browse all courses

Try Me
Self-paced course · Change Basics

How People Move Through a Change

A change happens on a date. People take longer. Learn the three stages and how to help.

Roughly 35 minutes
Start How People Move Through a Change
Try Me
Self-paced course · Foundations

Managing Your Own Change Journey

Learn what fills your Change Cup, spot the early signs, and make one more change lighter.

Roughly 35 minutes
Start Managing Your Own Change Journey
Try Me
Self-paced course · Supervisors and Teams

Team Habits That Make Change Safe

Three moves that keep teammates speaking up: thank them, act, and close the loop.

Roughly 35 minutes
Start Team Habits That Make Change Safe
Try Me
Self-paced course · Change Basics

Who Does What in a QI Change?

The six people-side roles every QI change needs, and how to spot and fill a missing one.

Roughly 30 minutes
Start Who Does What in a QI Change?
Try Me
Self-paced course · Change Basics

What Is Change Management and Why Does Quality Improvement Need It?

What change management is, why your QI work needs it, and three first steps for your project.

Roughly 35 minutes
Start What Is Change Management and Why Does Quality Improvement Need It?
For partner organizations

Change Champions

For champions and super users: help a change stick through peer trust, without burning out.

4 modules · About 2 hours, plus a short work task after each module
For partner organizations

Change Management Fundamentals

New to change? Seven short modules on the people side, each with a one-page plan.

7 modules · About 4 hours, plus a short work task after each module
For partner organizations

Frontline Leader Foundations

Your first year leading a team, one habit at a time, following a new supervisor at a health center.

8 modules · About 4 hours, plus a short work task after each module
For partner organizations

Frontline Leader, Next Level

For second-year supervisors: run your team through change, from workload to new hires.

8 modules · About 3 hours, plus eight 15-minute work tasks
For partner organizations

Governing Quality and Change

For board members: oversee quality, change, and money, and support your CEO.

8 modules · About 2 hours 35 minutes, plus seven 10-minute work tasks
For partner organizations

Leading Change at Scale

For enterprise leaders: turn strategy into a few projects and a system that runs them.

8 modules · About 3 hours 40 minutes, plus eight 15-minute work tasks
For partner organizations

Leading Change from the Top

For directors and up: sponsor the change, choose what gives, and bring your board along.

7 modules · About 3.5 hours, plus a short work task after each module
For partner organizations

Project Change Management

Follow one change from the first ask to the day it runs without you, in seven short modules.

7 modules · About 3.5 hours, plus seven 15-minute work tasks
For partner organizations

QI Lead, Advanced

For QI leads who now run the system: set the calendar, trust the data, show results.

8 modules · About 3 hours 40 minutes, plus eight 15-minute work tasks
For partner organizations

QI Lead's Toolkit

Take one QI project from choosing it to spreading it, in eight short modules.

8 modules · About 3 hours, plus eight 15-minute work tasks
For partner organizations

Decision Making

Make everyday calls faster, find the failure before a big one, and run meetings that decide.

4 modules · About 1 hour 35 minutes, plus a short work task per module
For partner organizations

First Year, Next Steps

Past your first months: find a mentor, use feedback, write so people act, prep for review.

4 modules · About 1.5 hours, plus a short work task per module
For partner organizations

Human-Centered Improvement

Fit QI fixes to the people who live with them: listen, map one journey, and test small.

4 modules · About 1 hour 45 minutes, plus a short work task per module
For partner organizations

Internal Consulting Skills

Help a team you don't manage: agree the ask, find the real problem, and share results.

4 modules · About 1 hour 35 minutes, plus a short work task per module

The founder

Why I built AdoptionLab.AI

Across more than a decade of QI facilitation, federal consulting, and change management at a Fortune 150 company, I've seen the same thing: a great fix only lasts when the people who have to change are behind it.

I live in Portsmouth, New Hampshire, and work mostly with organizations in northern New England.

Prosci Certified Change Practitioner · PMP · Certified Scrum Product Owner · Lean Six Sigma Black Belt · MBA, University of New Hampshire

Common questions

Do we need to share patient information?

No. We work on the process and the team, so no patient information is shared.

What does the support include?

One package with three pillars: self-paced mini-modules matched to your team's needs and mapped to the PDSA cycles or Lean Six Sigma belt program you already run, live facilitation and coaching on your project, and cohorts where teams from several organizations learn together. Nothing in your method changes.

How long does this take?

The mini-modules run roughly 30 minutes each, and the facilitation and cohort sessions happen alongside your live project. We set the pace with your team so it fits around real work.

What does it cost?

We are not publishing prices yet. We are starting with three founding partner organizations, who will help us set pricing based on what the support is worth to their teams. The free courses on Campus are open to anyone now.

Ready to work on the people side of quality improvement?

30 minutes, no slides, no obligation.

Let's chat