Quality improvement
Make your quality improvement projects stick
Three pillars of support in one package: self-paced mini-modules, live facilitation and coaching, and cohorts with teams from other organizations. Built on the PDSA cycles or belt program you already run.
Need something to send your CEO? Read the one-page overview →
One package, three pillars
- 1 Asynchronous Mini-Modules Self-paced learning that fits a busy shift
- 2 Live Facilitation & Coaching Hands-on support on your live project
- 3 Cohorts & Peer Learning Learn with teams from other organizations
What is change management?
What it is
The discipline of helping people adopt and keep a change: who sponsors it, what staff need to hear and learn, where resistance will come from, and what holds the new way in place. It is the people side of improvement, and it sits alongside the process side.
Why it matters
Most improvements that fade did not fail on the design. They failed on adoption, usually months after the project closed and the attention left with it.
When to apply it
From the first phase, not the last. The sponsor, the affected groups, and the definition of "adopted" belong in Define or Plan. Reinforcement belongs in Control or Act, but it is planned at the start.
Want the longer version? Matt's short guide, A Leader's Introduction to Organizational Change Management, is on Amazon.
Improvement methods teach the process side, and change management is for the people side
A project can have a clear aim, solid data, and a proven fix, and still fade because the staff who run the process were never brought along. Our support closes that gap without changing your method.
Three pillars of support
One package, three pillars of support: self-paced mini-modules, live facilitation and coaching, and cohorts that connect teams across organizations.
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Pillar 1
Asynchronous Mini-Modules
Self-paced learning that fits a busy shift
Short self-paced modules, matched to your team's needs and mapped to each PDSA step or DMAIC phase. Staff take them on their own schedule, and each one ends with a worksheet for your live project.
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Pillar 2
Live Facilitation & Coaching
Hands-on support on your live project
We work alongside your team on your live QI project, the way a practice facilitator does: working sessions with the team and coaching for your quality lead and sponsor.
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Pillar 3
Cohorts & Peer Learning
Learn with teams from other organizations
Teams from several organizations learn together and trade what works. Cohorts run through partners such as Flex Programs, primary care associations, and hospital associations.
Curious to learn more? Try a free, self-paced course here.
What you get
Asynchronous Mini-Modules
- Six or seven self-paced modules, roughly 30 minutes each, matched to your team's needs and mapped to your PDSA or DMAIC steps, with an introduction and a wrap-up.
- A worksheet for every module, applied to a live improvement project. No project underway? Choose from our healthcare scenarios instead.
- A certificate of completion for each learner, with hours listed, for your training records.
- Delivery on our learning platform, Campus, or SCORM files for HealthStream, Relias, or your own LMS.
Live Facilitation & Coaching
- Working sessions with your team on your live project: who sponsors it, who it affects, and what holds the new way in place.
- Coaching for your quality lead and sponsor between sessions, shaped to what your team needs, from a half-day workshop to custom modules.
- A facilitator guide so your quality lead can run a short huddle after each module.
- GenAI+ Belts™ for team members who want to go deeper, coached on your live project (coming soon).
Cohorts & Peer Learning
- Your team learns alongside teams from other organizations working on their own projects.
- Teams trade what worked, what stalled, and what they would try next.
- Cohorts run through partners such as Flex Programs, primary care associations, and hospital associations (see below).
Nursing contact hours are not offered yet.
How it fits your program
Two tracks, one toolkit
Lean teams get the tools mapped to Plan, Do, Study, Act. Belt programs get them mapped to DMAIC, with depth that grows with each Lean Six Sigma belt level. Same toolkit, your order.
Three pillars, one package
Learners take the mini-modules on their own schedule, we facilitate and coach on the live project, and your team learns alongside teams from other organizations in a cohort. We work on the process and the team, so no patient information is shared.
Built for rural and community teams
Small teams
The sponsor, the process owner, and the affected staff often overlap. These tools work when the same people fill several roles.
Lots going on
Regulatory, EHR, funding, and staffing changes land on the same teams at the same time. Timing and change load get their own tools here.
Trusted voices
The charge nurse, lead clinician, or program lead everyone listens to moves adoption more than a memo. Several tools are built around finding and equipping those people.
Why choose AdoptionLab.AI?
Founder Matt Humer has facilitated QI for ten NH behavioral health organizations and led change management at a Fortune 150 company.
Lean Six Sigma Black Belt · Prosci Certified Change Practitioner · PMP · Certified Scrum Product Owner · MBA, University of New Hampshire
Become a founding partner
We are starting with three founding partner organizations. Founding partners use the support on a live QI project and help shape what the package includes and how it is priced.
What founding partners get
- Mini-modules on Campus for your team, with a certificate for each learner
- Live facilitation and coaching on your QI project
- A training coordinator who can see your team's progress
- A direct say in how the support is built and priced
How it works
- Apply with the form below. It takes two minutes.
- We talk for 30 minutes about your team and a live QI project.
- We choose three organizations that fit and set up your team on Campus.
- As we work, you tell us what helps, what doesn't, and what it is worth to you.
Cohorts for Flex Programs, primary care associations, and hospital associations
Cohorts & Peer Learning runs through networks like yours. Offer the full package to your members as a statewide cohort or a member benefit: teams learn together across organizations, and we provide the mini-modules, the facilitation and coaching, the facilitator guide, and completion reporting. You provide the network. We're glad to work within a Flex, SHIP, or grant budget cycle.
Let's chatGo deeper with the GenAI+ Belts
The GenAI+ Belts™ are a powerful part of Live Facilitation & Coaching: team members earn a belt while we coach them on your live project. Individuals can take them on their own, too. Coming soon.
FAQ
Common questions
Is this an AI program?
We already work with a practice facilitator or QI coach. Does this overlap?
What if we don't have a project underway?
How do we get started?
What does it cost?
Bring change management into your improvement program
30 minutes, no slides, no obligation.
Prefer email? mhumer@adoptionlab.ai