Phase 3: Extend
Aim at bottlenecks
Start from where work piles up, not from a list of AI use cases.
The pilots most likely to survive scaling are usually unglamorous: report drafting, data entry, meeting summaries, intake paperwork, and scheduling. This work is repetitive, low-risk, and often already measured, so you can prove whether AI helped.
Choose which pilots scale with frontline staff and your AI Coordinator. Leadership makes the final call and explains why.